A dealer management system (DMS) is a bundled management information software, created mainly for automotive industry, car dealerships or large equipment manufacturers.
Nowadays with the advancement in software industry, DMS can finally achieve its true purpose of helping dealers manage their entire business from a single login platform.
It unifies Dealers and Manufacturers and help them focus more on customer’s satisfaction. Currently there are various DMS providers and Wipro is one of them.
What is Wipro’s Dealership Management System (DMS)?
Wipro is an Indian Information Technology Services corporation with headquarters in Bangalore, India. It demerged its non-IT businesses into separate companies to bring out the best and to focus more on independent businesses.
For global clientele, Wipro has emerged into DMS (Dealer Management System) Framework Solution.
Wipro has chosen to propose a build approach on existing Wipro DMS Framework, keeping in mind the strong process driven environment of customers. The idea is to let the time tested processes drive their development on top of the Wipro DMS Framework.
Wipro’s Dealership Management System provides a centralized application to capture customer, vehicle and inventory information. It covers pre sale, vehicle sales, parts and spares service, CRM, basic finance and accounting and workflow automation with alerts.
Some of the top features of Wipro’s Dealership Management System Framework
Wipro’s Dealership Management System enables your organization to better manage sales through optimized prospects handling, selling of inventories and lead capturing. DMS software has the capability to build intuitive reports for better understanding the outcome by analysing the entire cycle of the sales process. This is known to boost conversions and sell better.
All the potential contacts can be tracked and captured by the DMS software. Thereby helping your sales team track the lead to move towards closure.
Wipro’s Dealership Management System allows dealers to not only mange their customers but also helps them to order, receive, stock and sale their vehicles. It also manages processing of back office and includes receivables and payables amount of stocking and selling of new vehicles. This module also helps in managing vehicle stock at the dealership. It also gives the options of having reports on various aspects, incorporating processing of analysis of inventories based on the requirements of customers.
- Vehicle Service Management
Every single aspect relating to vehicle servicing – like service booking and allocation of technicians, service estimation, job cards, job allocation and tracking & billing and warranty claim generation– is handled by this software. Wipro’s Dealership Management System provides functionality and features for the dealers to schedule, deliver, monitor and invoice the service functions. Service eligibility under warranty will be handled by the system. The payments against the service can be captured by the system. Customer’s previous service history and preferences regarding service can be viewed during service delivery. Wipro’s Dealership Management System solutions records the relevant warranty details for a vehicle and the same will be used during service delivery as well as for raising any warranty claims.
The price lists for parts will be available for selection during service delivery and sales. Their system can display associated products and alternative products for a part as required. The price for a product is automatically computed as per the price lists maintained in the system. The DMS software also takes care of inter branch stock transfers.
- Customer Relationship Management (CRM)
Customer Relation Management is a vital part of any business today. Retention of customers by ensuring customer delight is an acknowledged challenge for any business entity. The CRM module assists dealerships in managing and tracking customer’s relationship activities.
- Basic Financial Accounting
All transactions in different modules in the system, having a financial implication, are interfaced through the finance module. In addition, regular financial vouchers and books can also be maintained in this section through this software.
- Workflow Automation and Alerts system
The Wipro DMS framework provides robust workflow automation functionality to enable the dealers to execute standardized sales, service, marketing and opportunity assignment functions. The framework is integrated with the email system for sending alerts or calendar / activity scheduling tools like MS Outlook for displaying the scheduled activities on a resource calendar. The software helps to send reports or alerts to the company personnel, dealer personnel and to customers, as may be required for the various services and activities carried out by the dealers.
The Wipro DMS Framework comes pre-loaded with automotive and dealer industry standards reports and dashboards. These reports provide up to date information on the various sales, service, marketing and inventory situation. Reporting Engine Framework approach helps our customer develop transaction reports, MIS reports for central portal and various customer alert and mechanism.
Apart from these features, Wipro provides more facilities to their customers.