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Key Features to Look for in a Telemedicine Software

Imagine a world where you could instantly connect with your doctor online without having to visit the hospitals and waiting for long hours. A Telemedicine software makes that possible and doctor’s appointments more convenient.

Update: Checkout this Ready-made Telemedicine software HERE

If you are a doctor, connecting with patients regularly is essential, depending on their health requirements. Telemedicine Software is the perfect solution to solve mobility and accessibility issues for patients. Especially during the current pandemic situation. 

It has become crucial for virtual support to minimize the spread of the COVID-19 contagion by inherently promoting convenience for social distancing.

According to a recent survey done by Deloitte, at least 52% of patients found satisfied with the usage of Telemedicine software for their healthcare. At the same time, 9 out of 10 doctors see this technology as most beneficial in their consultations and patient care.

Telemedicine Software
Image Source: Deloitte

Some of the benefits of Telemedicine Software are cost-efficiency, convenience, quick response, better survival rate, and patient care quality, and reduced rates in hospital admissions. It can be attributed to the features of the software application that a patient or the healthcare organization chooses.

This blog takes you through these essential features that make Telemedicine Software an excellent invention for the healthcare sector.

Remote Connectivity

This is the most appealing feature and the purpose of Telemedicine. Patients can take appointments and consult more than one physician on a single day.

A teleconference can also be arranged where multiple doctors can offer opinions and medical advice to related problems of a patient by pulling up their case file or medical reports. This is beneficial for elderly persons and patients with mobility issues who cannot visit the clinic or hospital personally.

Instant Chat or Messaging

Patients who need a dosage adjustment or need to inform the doctor about a symptom or incident that has led to changes in their medical condition usually resort to chatting with their doctors in real-time.

Clinics can also send reminders about dosage or an appointment to patients using instant chats available on the Telemedicine Software they use.

The healthcare provider must ensure that these messages are secure and HIPAA compliant. And in adherence to international and local medical and technological regulations.

Telemedicine Software

Virtual Waiting Room

Many telemedicine software systems support customizable sites that provide a waiting room environment for patients to wait for a digital appointment to begin. Patients can take a token and see when their turn would come. They also have visibility on the estimate of how much time is left before their video starts. 

The hospital can play any promo or information-based videos or display interesting pictures that patients can look through while they wait.

On the healthcare providers’ end, patients will appear in sequence based on their appointments. And when they sign-in and appear in the waiting room.

Appointment Scheduling

Doctors can display their availability calendar online or patients to schedule an appointment. All without the need for the hospital staff to intervene. 

Patients can also pick the slots that suit them the best and request for confirmation. An automated email or SMS is sent to the patient’s registered mobile phone post confirmation by the Telemedicine Software.

Appointment schedulers provide complete fairness to patients based on who booked an appointment first. Telemedicine Triage is a feature enhancement that allows evaluators and doctors to specify who qualifies for telemedicine sessions. And who should be referred for in-person care.

High-priority medical cases can also be offered appointments on-priority by the system based on their specific medical conditions and its severity.

Encryption and Security

Most Telemedicine software applications available today have enhanced encryption mechanisms and security layers that are build-in.

Current medical regulations demand that sensitive patient data be protected, and expedited action be taken in case of security compromise. Patient privacy is also critical during the telemedicine sessions between doctors and patients. 

Information including health history, patient reports, imagery, treatment schedule, email communication, prescriptions, admissions, discharges, billing, insurance, and more are programmed. Programmed with sophisticated encryption technology on Telemedicine Software applications. 

HIPAA Compliance 

The Health Insurance Portability and Accountability Act is an international standard that governs how video conferences are conducted. How various telemedicine software applications function, and what and how information is transmitted using Telemedicine Software.

HIPAA requires that specific guidelines are followed and requirements are met. Business agreements are mutually signed between the provider, business, and end-users in the healthcare sector.

Information Capture

A smart telemedicine software captures and displays the correct patient record to be viewed by the physician. By typing in the patient ID, most telemedicine software apps pull out the patient history, last appointment details and prescriptions. Also the latest test reports, the latest doctor advice, and health recommendations, patient complaints, symptoms, patient consents, demographic information, and more.

If the platform supports paperwork automation, it is easier to collect patient forms, scan the information, and directly relay the information to an electronic health record for future use.

Document Management

Data Analytics and Machine Learning are being used increasingly to support clinical documentation. Telemedicine software apps are being programmed to pull up relevant electronic patient records, sort them and link reports to current treatments. They also relate symptoms to medical conditions on record, and do much more.

Categorizing and distributing information to different connected departments based on telemedicine sessions in a time-sensitive manner is a ground-breaking development in Telemedicine.

Third-party Software Integration

Integrating with EHR, billing, OPD, insurance, laboratory ERP, and other systems is essential for just-in-time treatment for patients. 

Software integrations help avoid errors, double-entry problems, manual patient record modifications, and long wait time related to patient information updates that rely on other departments. 

A patient’s diet and exercise information or latest blood glucose readings can be pulled from another software for monitoring and dosage/diet adjustments.

Medical reimbursements and billing are also made seamless through software integration, which is why many telemedicine software platforms support integration today. 


Telemedicine is the future of remote healthcare, and continuous improvements in the above features can enhance patient-doctor relationships and advanced healthcare.

Connect with us to understand how to implement each of these features for your Telemedicine business.

Read other informative blogs from us for great business ideas.

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